Where are my locals at?
Free Local Pick-ups are available to you at checkout. Here's what you need to know.
Processing times. We pack orders here at Cosmic, Monday - Friday, although processing times depend on order volume. I usually have orders ready for pick-up within 24-48 hours.
What to expect when you order. After your order is received, it's placed in our queue for packing. Once your order is packed and ready for pick-up, you'll receive an automated email and a text message to notify you.
Please respond to my text. I schedule Free Local Pick-ups through text message Monday - Friday between 8 am and 8 pm. This gives you more flexibility to pick it up when it's convenient, either morning or afternoon.
After you've let me know your order pick-up day, I'll send you the address where you'll pick up your order and all the details you need. And it's only necessary to reschedule when you know you can't make it for pick-up on your scheduled day. All orders will be clearly labeled, so there are no worries about taking home the wrong order.
Is my order safe? I have security cameras on my home and the front porch and can review videos if packages are stolen. If you arrive in your scheduled order pick-up window and do not find your package there, please call or text me immediately. I can review the film to confirm theft, report the stolen merchandise, and replace your items right away.
In 2020 we began offering a safe, scheduled local pick-up option during the early days of quarantine when all of our lives were far less busy. However, when restrictions began to lessen, many of you and myself included began juggling a more hectic schedule, and accommodating and rescheduling pick-up times became much more stressful than when we first started.
I can hardly believe that it has been more than 3 years now, and during that time, our Free Local Pick-up option is still a favorite of many locals or those of you traveling through California or visiting the area. It's been on my mind to update our Local Pick-up procedures here so that if you're new to the heart of California or just new to Local Pick-up, you can get your questions answered here.
I think these policies are mutually beneficial for all of us. 💜
Unfortunately, the shipping costs are out of my hands and have been on the rise since our earliest days of shipping on Etsy. I also understand the cost of shipping one order can be as much as your favorite Cosmic product, so I'm happy to offer Free Local Pick-up as long as it's serving us all well.
Thank you for your support and for respecting my time and property, as well as the property of others. 🙏🏼